In purchasing a Blackline Monitoring service plan, customers commit to the following:

• Up-to-date device management, so that all devices have the correct configuration, alert profile, and notification profile (if using) for alert management. This includes, but is not limited to, full and timely upkeep of the following in Blackline Live:
  • Emergency protocols
  • Emergency response contacts and contact details
  • Configuration settings
  • Device alert profile and configuration assignments, including ensuring all devices to be monitored are in a live and appropriate alert profile
• Notifying Blackline Safety of any changes to information that may impact the effective monitoring of the account, including, but not limited to, changes to the following:
  • Users
  • Organization administrators
  • Emergency protocols
  • Addresses
• Comprehensive training of device users and emergency response contacts on the emergency protocol agreed upon with Blackline, including what is expected from emergency response contacts if Blackline operators contact them directly about an alert.