Communication Intervals
G6 connects and synchronizes with Blackline Live during regular communication intervals. The frequency of the communication intervals depends on your service plan.
G6 automatically connects and synchronizes with Blackline Live during regular communication intervals and while secured in G6 Dock. The frequency of the communication intervals depends on your service plan. G6 also connects with Blackline Live when a low gas notification or high urgency notification is activated.
You can identify your service plan by the network level and battery level icons on the information banner on the Home screen. For more information, see Battery.
| Service Plan | Normal Operation | During a Low Gas Event | During a High Urgency Event |
|---|---|---|---|
| Protect | 6 hours | Immediately | Immediately |
| Protect Plus | 5 min | Immediately | Immediately |
More frequent connections to Blackline Live can impact G6’s battery life. For more information, see Battery.
If G6 cannot connect and synchronize with Blackline Live, event data is stored on the device and communicated to the Blackline Safety Cloud during the next scheduled synchronization.
If you want to retrieve data directly from your device, Blackline Safety recommends powering off the device when it is safe to do so. Contact Technical Support for assistance.
