<body><main xmlns:jcm-link-man="http://jorsek.com/content-management/modules/linkmanagement" role="main"><article role="article" id="troubleshooting-1c481fa1-5224-4941-a81b-653f07b8bc8f" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1">G6  Not Charging in G6 Dock</h1><div class="body troublebody"><section class="section condition" id="troubleshooting-1c481fa1-5224-4941-a81b-653f07b8bc8f__condition-7172"><p class="p"><span class="ph b">Why isn't my G6 charging when I lock it into G6 Dock?</span></p></section><div class="bodydiv troubleSolution"><section class="section cause"><p class="p">G6 automatically starts charging and the G6 docked Home screen
banner displays a charging battery icon when locked into a powered
G6 Dock. It takes a maximum of four hours to fully charge G6.</p><div class="p"><div class="note note note_note"><span class="note__title">Note:</span> <p class="p">If G6's battery is depleted, it may take up to 10 minutes for the charging icon to appear.</p></div></div><p class="p"><img class="image" width="150" src="https://blacklinesafety.deploy.heretto.com/v4/deployments/p6GYaUpHDw7yblBJmyIx/object/dffce048-f2a0-4157-b5aa-e2362c91c833?jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJodHRwczovL2pvcnNlay5jb20vZXpkX29yZ2FuaXphdGlvbiI6ImJsYWNrbGluZXNhZmV0eSIsImh0dHBzOi8vam9yc2VrLmNvbS9lemQvb2JqZWN0X3V1aWQiOiJkZmZjZTA0OC1mMmEwLTQxNTctYjVhYS1lMjM2MmM5MWM4MzMiLCJleHAiOjE3Njk2NDU1MTIsImp0aSI6ImIzNDBmOTA2MzE4ZjQ3MjQ5MmJlYWVkMWEyOGY1NjBkIiwiaHR0cHM6Ly9qb3JzZWsuY29tL2V6ZF9maWxlc2V0IjoiUWRlYldvMFpSMkloTnZlS29vQVIifQ.JY1xN0MsDkRtuqUix-WBwlzQ7bNpwanKIxudnqFPi-8"></p></section><section class="section remedy"><div class="li step p"><span class="ph cmd">If G6 does not begin charging:</span><ul class="ul choices"><li class="li choice">Confirm that the power contacts of both devices are clean and
can connect.</li><li class="li choice">Confirm that you are not trying to charge G6 in adverse temperature conditions</li></ul><div class="itemgroup info">If your charging location has a temperature of 0°C
(32°F) or lower, your G6 warns you to relocate to a warmer
location.</div><div class="itemgroup info"><img class="image" width="150" src="https://blacklinesafety.deploy.heretto.com/v4/deployments/p6GYaUpHDw7yblBJmyIx/object/cc3b42f7-26bf-463d-9cbf-0113b0292808?jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJodHRwczovL2pvcnNlay5jb20vZXpkX29yZ2FuaXphdGlvbiI6ImJsYWNrbGluZXNhZmV0eSIsImh0dHBzOi8vam9yc2VrLmNvbS9lemQvb2JqZWN0X3V1aWQiOiJjYzNiNDJmNy0yNmJmLTQ2M2QtOWNiZi0wMTEzYjAyOTI4MDgiLCJleHAiOjE3Njk2NDU1MTIsImp0aSI6ImMxMGY5ZWQxNDBiYTQxZWRiNjc5YzAzZWNhZTZhNzU4IiwiaHR0cHM6Ly9qb3JzZWsuY29tL2V6ZF9maWxlc2V0IjoiUWRlYldvMFpSMkloTnZlS29vQVIifQ.pBGCoT2iQsANYJEtdlq0kAQ7g9vlJOZ4JxML3GYtQBU"></div><div class="itemgroup info">If your charging location has a temperature of 45°C
(113°F) or higher, your G6 warns you to relocate to a cooler
location.</div><div class="itemgroup info"><img class="image" width="150" src="https://blacklinesafety.deploy.heretto.com/v4/deployments/p6GYaUpHDw7yblBJmyIx/object/a6f8efeb-3bbf-48a8-84f8-d7db224dc28c?jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJodHRwczovL2pvcnNlay5jb20vZXpkX29yZ2FuaXphdGlvbiI6ImJsYWNrbGluZXNhZmV0eSIsImh0dHBzOi8vam9yc2VrLmNvbS9lemQvb2JqZWN0X3V1aWQiOiJhNmY4ZWZlYi0zYmJmLTQ4YTgtODRmOC1kN2RiMjI0ZGMyOGMiLCJleHAiOjE3Njk2NDU1MTIsImp0aSI6ImM2MzkzYWYwMjUwNjRlM2Y4YmQ0MGMzNDljYWY0ZDRlIiwiaHR0cHM6Ly9qb3JzZWsuY29tL2V6ZF9maWxlc2V0IjoiUWRlYldvMFpSMkloTnZlS29vQVIifQ.hl7tQT3Ms-YpbSZKK50NaR52_OtFz-fKMtf9Hhc9VJc"></div></div></section></div></div></article></main></body>

Bump Tests and Calibrations Failing

g6/g6-accessories/g6-dock-technical-user-manual/maintenance-and-troubleshooting/maintaining-g6-dock

Maintenance and Troubleshooting

G6 Unresponsive in G6 Dock

G6 Not Charging in G6 Dock

g6/g6-accessories/g6-dock-technical-user-manual/maintenance-and-troubleshooting/g6-not-charging-in-g6-dock

g6-accessories/g6-dock-technical-user-manual/maintenance-and-troubleshooting/g6-not-charging-in-g6-dock

<body><main xmlns:jcm-link-man="http://jorsek.com/content-management/modules/linkmanagement" role="main"><article role="article" id="topic-8515" aria-labelledby="ariaid-title1"><h1 class="title topictitle1 hide-footer-title" id="ariaid-title1">Footer Section</h1><div class="body footer-container"><p class="shortdesc"></p><section class="section footer-item footer-links"><h2 class="title sectiontitle" id="1-0">1</h2>
            <a class="xref j-external-link" href="/db/organizations/blacklinesafety/repositories/production/content/documents/z_Portal/portal-config/Footer_Section.dita#" target="_blank"><img class="image" src="https://assets.portal.heretto.com/blacklinesafety/25.09.25/blacklinesafety_footer-logo-updated.png"><br></a>
        </section><section class="section footer-item footer-links"><h2 class="title sectiontitle" id="2-0">2</h2>
            
            <div class="div footer-social-links"> <a class="xref j-external-link" href="https://www.facebook.com/blacklinesafety/" target="_blank"><img class="image" src="https://blacklinesafety.deploy.heretto.com/v4/deployments/p6GYaUpHDw7yblBJmyIx/object/eab40e41-5db3-42b0-bc3e-5ff3568bd6a5?jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJodHRwczovL2pvcnNlay5jb20vZXpkX29yZ2FuaXphdGlvbiI6ImJsYWNrbGluZXNhZmV0eSIsImh0dHBzOi8vam9yc2VrLmNvbS9lemQvb2JqZWN0X3V1aWQiOiJlYWI0MGU0MS01ZGIzLTQyYjAtYmMzZS01ZmYzNTY4YmQ2YTUiLCJleHAiOjE3Njk2NDQ0MTIsImp0aSI6Ijk0MzkwNjJiZjEzZDQ3MzM4NDcyYTZkODRiMGFlZjhlIiwiaHR0cHM6Ly9qb3JzZWsuY29tL2V6ZF9maWxlc2V0IjoiUWRlYldvMFpSMkloTnZlS29vQVIifQ.asIcIFR2oUCNXVWxlJENBsD2v7sGh_mMx7KLA8cK1tg"></a> <a class="xref j-external-link" href="https://x.com/blacklinesafety" target="_blank"><img class="image" src="https://blacklinesafety.deploy.heretto.com/v4/deployments/p6GYaUpHDw7yblBJmyIx/object/ad5296e3-8b40-468d-a460-b450f6975ea6?jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJodHRwczovL2pvcnNlay5jb20vZXpkX29yZ2FuaXphdGlvbiI6ImJsYWNrbGluZXNhZmV0eSIsImh0dHBzOi8vam9yc2VrLmNvbS9lemQvb2JqZWN0X3V1aWQiOiJhZDUyOTZlMy04YjQwLTQ2OGQtYTQ2MC1iNDUwZjY5NzVlYTYiLCJleHAiOjE3Njk2NDQ0MTIsImp0aSI6ImU3MjEyYjUyODgyZDQ5YjhhNTUyNTllNDY5OWUzOWJhIiwiaHR0cHM6Ly9qb3JzZWsuY29tL2V6ZF9maWxlc2V0IjoiUWRlYldvMFpSMkloTnZlS29vQVIifQ.wU0geA3uo9qUhuThe3lP8W0st7PZjLfLcVr3YhS4H-w"></a> <a class="xref j-external-link" href="https://www.linkedin.com/company/blacklinesafety" target="_blank"><img class="image" src="https://blacklinesafety.deploy.heretto.com/v4/deployments/p6GYaUpHDw7yblBJmyIx/object/c27f0002-337a-413d-a069-b6ccd0a0ba6f?jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJodHRwczovL2pvcnNlay5jb20vZXpkX29yZ2FuaXphdGlvbiI6ImJsYWNrbGluZXNhZmV0eSIsImh0dHBzOi8vam9yc2VrLmNvbS9lemQvb2JqZWN0X3V1aWQiOiJjMjdmMDAwMi0zMzdhLTQxM2QtYTA2OS1iNmNjZDBhMGJhNmYiLCJleHAiOjE3Njk2NDQ0MTIsImp0aSI6IjVmZDgyYzQwNmZhNzRkY2JhZDlhNWE3M2E1MTZlODNmIiwiaHR0cHM6Ly9qb3JzZWsuY29tL2V6ZF9maWxlc2V0IjoiUWRlYldvMFpSMkloTnZlS29vQVIifQ.oXzDfIhaGt6NarSVMIVyqDbSA6cpOnCIeEmYPL8Fg98"></a>
            </div>
        </section><section class="section footer-item footer-tertiary-links"> <a class="xref j-external-link" href="https://www.blacklinesafety.com/legal" target="_blank">Legal</a> <a class="xref j-external-link" href="https://www.blacklinesafety.com/legal" target="_blank">Privacy Policy</a> <a class="xref j-external-link" href="https://support.blacklinesafety.com/hubfs/website/investor/governance-documents/Blackline%20Safety%20Modern%20Slavery%20Policy.pdf?hsLang=en" target="_blank">Modern Slavery Policy (UK)</a>
            <div class="div footer-copyright-text">Copyright ©2026 Blackline Safety Corp. All Rights Reserved.</div>
        </section></div></article></main></body>

Footer Section

Usage

High Gas Events

Alerts

Technical Support

<body><main xmlns:jcm-link-man="http://jorsek.com/content-management/modules/linkmanagement" role="main"><article role="article" id="id" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1">Updated Essential Email Reports</h1><div class="body conbody"><p class="shortdesc">Three email Blackline Analytics Essentials reports are being updated to help you get more out of your data.</p><p class="p"><span class="ph b">Updated August 27, 2025.</span></p><p class="p">We are excited to announce that we are updating our three
            Essential email reports:</p><ul class="ul"><li class="li"><p class="p"><a class="xref" href="#usage">Usage report</a></p></li><li class="li"><p class="p"><a class="xref" href="#high_gas_events">High gas events report</a></p></li><li class="li"><p class="p"><a class="xref" href="#alerts">Alerts report</a></p></li></ul><p class="p">We are transitioning the email reports to a new format,
            offering a refreshed, consistent design across all three reports.
            The updated reports will start rolling out by September 1, 2025,
            and will take place in phases over several
            weeks.</p><p class="p">As part of this change, the reports are now being sent
            from a new email address: <a class="xref j-external-link" href="mailto:blacklinereporting@blacklinesafety.com" target="_blank">blacklinereporting@blacklinesafety.com</a>.
            To avoid any disruption, please ask your IT team to add this
            address to your organization's trusted senders
            list.</p></div><article class="topic concept nested1" id="usage" aria-labelledby="ariaid-title2"><h2 class="title topictitle2" id="ariaid-title2">Usage</h2><div class="body conbody"><p class="p">We are updating the names of each page in the Usage report
            to more clearly describe the data they contain, making it easier to
            find and understand the insights you need. The updated page names
            are:</p><ul class="ul"><li class="li"><p class="p">Device With No Usage in the Reporting Period</p></li><li class="li"><p class="p">Device Usage by Device ID</p></li><li class="li"><p class="p">Device Usage by Average Daily Usage Hours</p></li><li class="li"><p class="p">Device Usage by Total Usage</p></li></ul><p class="p">We are adding new insights to the first page of the report
            to provide you with a high-level summary and key metrics from the
            report. The new insights are: total usage, average daily use, and
            devices not used insights. The devices used insight is also being
            updated to now compare the number of devices used to the total
            number of devices.</p><img class="image" src="https://3026957.fs1.hubspotusercontent-na1.net/hubfs/3026957/Support%20Article%20Images/Blackline%20Analytics/First%20page%20of%20Usage%20report%20-%20Comparison.png" width="600"><br><p class="p">Data
            bars are now displayed consistently in the Days Used, Average Daily
            Usage Hours, and Total Usage Hours columns on the last three pages
            of the report to help you better visualize and compare the
            data.</p><img class="image" src="https://3026957.fs1.hubspotusercontent-na1.net/hubfs/3026957/Support%20Article%20Images/Blackline%20Analytics/Device%20Usage%20by%20Device%20ID%20Page.png" width="600"><br><p class="p">Lastly,
            we are adding the report name and date range to the bottom of each
            page of the report. This makes it easier to understand what report
            a page belongs to — and the date range it
            covers — when pages are shared
            individually.</p></div></article><article class="topic concept nested1" id="high_gas_events" aria-labelledby="ariaid-title3"><h2 class="title topictitle2" id="ariaid-title3">High Gas Events</h2><div class="body conbody"><p class="p">The High Gas Exposures report is being renamed to the High
            Gas Events report. In addition, color is being applied to the High
            Gas Events by Type chart to help you differentiate the
            events.</p><img class="image" src="https://3026957.fs1.hubspotusercontent-na1.net/hubfs/3026957/Support%20Article%20Images/Blackline%20Analytics/High%20Gas%20Events%20by%20Type%20Chart.png" width="400"><br><p class="p">The
            report name and date range are also being added to the bottom of
            each page of the report.</p><section class="section"><h3 class="title sectiontitle" id="high-gas-events-by-user-page-0">High Gas Events by User Page</h3><p class="p">The conditional formatting color is being updated in the
            Total column to improve readability, help you quickly identify key
            values, and spot patterns.</p><p class="p"><img class="image" src="https://3026957.fs1.hubspotusercontent-na1.net/hubfs/3026957/Support%20Article%20Images/Blackline%20Analytics/High%20Gas%20Events%20by%20User%20Page.png" width="600"><br></p></section><section class="section"><h3 class="title sectiontitle" id="high-gas-event-details-page-0">High Gas Event Details Page</h3><p class="p">The table columns are being reordered to show sensor
            reading details earlier in the table, making it easier to quickly
            interpret the key details and understand the nature of each
            event.</p><p class="p"><img class="image" src="https://3026957.fs1.hubspotusercontent-na1.net/hubfs/3026957/Support%20Article%20Images/Blackline%20Analytics/High%20Gas%20Event%20Details%20Page.png" width="600"><br></p></section></div></article><article class="topic concept nested1" id="alerts" aria-labelledby="ariaid-title4"><h2 class="title topictitle2" id="ariaid-title4">Alerts</h2><div class="body conbody"><p class="p">We are adding a new Users with Alerts insight on the first
            page of the Alerts report, which compares the number of users with
            alerts to the total number of users. This insight gives you a
            clearer picture of how many users are affected, helping you gauge
            whether the number of alerts is broadly impacting your team or
            limited to a few individuals.</p><img class="image" src="https://3026957.fs1.hubspotusercontent-na1.net/hubfs/3026957/Support%20Article%20Images/Blackline%20Analytics/First%20page%20of%20Alerts%20report%20-%20Comparison.png" width="600"><br><p class="p">The
            Number of Alerts by Type chart and the Alert Resolutions chart are
            being moved to the first page of the report.</p><img class="image" src="https://3026957.fs1.hubspotusercontent-na1.net/hubfs/3026957/Support%20Article%20Images/Blackline%20Analytics/Number%20or%20Alerts%20by%20Type%20and%20Alert%20Resolution%20Charts.png" width="600"><br><p class="p">The
            report name and date range are also being added to the bottom of
            each page of the report.</p><section class="section"><h3 class="title sectiontitle" id="alerts-by-user-page-0">Alerts by User Page</h3><p class="p">Conditional formatting color is being added to the Total
            column to improve readability, help you quickly identify key
            values, and spot patterns.</p><p class="p"><img class="image" src="https://3026957.fs1.hubspotusercontent-na1.net/hubfs/3026957/Support%20Article%20Images/Blackline%20Analytics/Alerts%20by%20Users%20Page.png" width="600"><br></p></section><section class="section"><h3 class="title sectiontitle" id="alert-response-times-page-0">Alert Response Times Page</h3><p class="p">We are adding median times to each chart on the Alert
            Response Times page, giving you a clearer picture of typical
            response performance.</p><p class="p"><img class="image" src="https://3026957.fs1.hubspotusercontent-na1.net/hubfs/3026957/Support%20Article%20Images/Blackline%20Analytics/Alert%20Response%20Times%20Charts.png" width="600"><br></p></section><section class="section"><h3 class="title sectiontitle" id="alert-details-page-0">Alert Details Page</h3><p class="p">The Alert Duration chart is being updated to a line chart,
            which uses dots to indicate the point in time when the stage
            changed. Each dot color used in the chart corresponds with an alert
            stage in the Alert Stage table.</p><p class="p">The Total row is being removed from the table and the Time
            Elapsed column now displays a running total of the alert
            duration.</p><p class="p"><img class="image" src="https://3026957.fs1.hubspotusercontent-na1.net/hubfs/3026957/Support%20Article%20Images/Blackline%20Analytics/Alert%20Duration%20page.png" width="600"><br></p></section></div></article><article class="topic concept nested1" id="concept-1500" aria-labelledby="ariaid-title5" lang="en-us"><h2 class="title topictitle2" id="ariaid-title5">Technical Support</h2><div class="body conbody"><p class="shortdesc">Contact details for the Blackline Safety Technical Support team.</p><p class="p">For technical support, please contact our Technical Support team.</p><p class="p"><span class="ph b">North America (24 hours)</span></p><p class="p">Toll Free: 1-877-869-7212 | <a class="xref j-external-link" href="mailto:support@blacklinesafety.com" target="_blank">mailto:support@blacklinesafety.com</a></p><p class="p"><span class="ph b">United Kingdom (8 a.m. to 5 p.m. GMT)</span></p><p class="p">+44 1787222684 | <a class="xref j-external-link" href="mailto:eusupport@blacklinesafety.com" target="_blank">mailto:eusupport@blacklinesafety.com</a></p><p class="p"><span class="ph b">International (24 hours)</span></p><p class="p">+1-403-451-0327 | <a class="xref j-external-link" href="mailto:support@blacklinesafety.com" target="_blank">mailto:support@blacklinesafety.com</a></p></div></article></article></main></body>

notifications/news/changes-to-replacement-cartridge-orders/changes-to-replacement-cartridge-orders

Changes to Replacement Cartridge Orders

notifications/news/updated-blackline-analyics-emailed-essentials-reports/updated-essential-email-reports

Updated Blackline Analyics Emailed Essentials Reports

Three email Blackline Analytics Essentials reports are being updated to help you get more out of your data.

Updated Essential Email Reports

<body><main xmlns:jcm-link-man="http://jorsek.com/content-management/modules/linkmanagement" role="main"><article role="article" id="id" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1">Updated Bump Test and Calibration Certificates</h1><div class="body conbody"><p class="shortdesc">Learn more about our enhanced bump test and calibration certificates, providing you with  better visibility and more actionable data in a modern, user-friendly format.</p><p class="p">We're excited to announce that we are enhancing our bump test and calibration certificates! The enhanced certificates provide better visibility and more actionable data in a modern, user-friendly format to assist you in maintaining safety and operational excellence.</p><section class="section"><h2 class="title sectiontitle" id="viewing-the-bump-test-and-calibration-certificates-0">Viewing the Bump Test and Calibration Certificates</h2>
            
            <p class="p">To view the bump test and calibration certificates, navigate to one of the following pages based on your Blackline Live domain:</p>
            <ul class="ul"><li class="li"><p class="p">North America (NA) and Rest of World (ROW): <a class="xref j-external-link" href="https://live.blacklinesafety.com/certs/" target="_blank">https://live.blacklinesafety.com/certs/</a></p></li><li class="li">
                    <p class="p">Europe (EUR): <a class="xref j-external-link" href="https://eu.live.blacklinesafety.com/certs/" target="_blank">https://eu.live.blacklinesafety.com/certs/</a></p>
                </li></ul>
        </section><section class="section"><h2 class="title sectiontitle" id="extended-certificate-availability-0">Extended Certificate Availability</h2>
            
            <p class="p">To give you more time to review, download, and archive
            certificates for record-keeping and compliance, bump test and
            calibration certificates are now available for 200 days
         from the date of the bump test or calibration.</p>
        </section><section class="section"><h2 class="title sectiontitle" id="refreshed-layout-and-expanded-certificate-data-0">Refreshed Layout And Expanded Certificate
            Data</h2>
            
            <p class="p">The formatting and visual
            layout of live certificates and
            downloadable PDF versions have been updated. Test results are
            highlighted and display at the top of the certificate to provide a
            more intuitive presentation of your key data.</p><p class="p">Several new data fields are
            added to provide a more
            comprehensive view of each test, offer deeper insights into device
            performance and testing conditions, and support better diagnostics
            and operational planning.</p><p class="p">The new data fields include:</p><ul class="ul"><li class="li"><p class="p">Device Information</p></li><li class="li"><p class="p">Sensor and Dock Configuration Settings at the time of the test</p></li><li class="li"><p class="p">Test Completion Date</p></li><li class="li"><p class="p">Certificate Expiry Date</p></li></ul><p class="p"><span class="ph b">Next Bump Test and Calibration Date
            Calculations</span></p><p class="p">The calculations used to determine the next bump test due
            and next calibration due have also been updated.</p><img class="image" src="https://3026957.fs1.hubspotusercontent-na1.net/hubfs/3026957/Support%20Article%20Images/Blackline%20Live/Next%20Bump%20Test%20Date%20and%20Next%20Calibration%20Date%20Calculation%20Table%20-%20Updated.png" width="600"><br>
        </section><section class="section"><h2 class="title sectiontitle" id="multi-language-support-0">Multi-language Support</h2>
            
            <p class="p">To ensure that users across multiple regions can access
            and understand their certificate data, certificates are now
            available in the following languages:</p><ul class="ul"><li class="li"><p class="p">English (EN)</p></li><li class="li"><p class="p">French (FR)</p></li><li class="li"><p class="p">German (DE)</p></li><li class="li"><p class="p">Dutch (NE)</p></li><li class="li"><p class="p">Spanish (ES)</p></li><li class="li"><p class="p">Portuguese – Brazil (PO-BR)</p></li><li class="li"><p class="p">Portuguese – Europe (PO)</p></li><li class="li"><p class="p">Italian (IT)</p></li><li class="li"><p class="p">Russian (RU)</p></li></ul><p class="p">You can use the Language dropdown at the top of the
            certificate to select your desired language.</p>
        </section></div><article class="topic concept nested1" id="concept-1500" aria-labelledby="ariaid-title2" lang="en-us"><h2 class="title topictitle2" id="ariaid-title2">Technical Support</h2><div class="body conbody"><p class="shortdesc">Contact details for the Blackline Safety Technical Support team.</p><p class="p">For technical support, please contact our Technical Support team.</p><p class="p"><span class="ph b">North America (24 hours)</span></p><p class="p">Toll Free: 1-877-869-7212 | <a class="xref j-external-link" href="mailto:support@blacklinesafety.com" target="_blank">mailto:support@blacklinesafety.com</a></p><p class="p"><span class="ph b">United Kingdom (8 a.m. to 5 p.m. GMT)</span></p><p class="p">+44 1787222684 | <a class="xref j-external-link" href="mailto:eusupport@blacklinesafety.com" target="_blank">mailto:eusupport@blacklinesafety.com</a></p><p class="p"><span class="ph b">International (24 hours)</span></p><p class="p">+1-403-451-0327 | <a class="xref j-external-link" href="mailto:support@blacklinesafety.com" target="_blank">mailto:support@blacklinesafety.com</a></p></div></article></article></main></body>

notifications/news/bump-test-and-calibration-certificates/bump-test-and-calibration-certificates

Bump Test and Calibration Certificates

notifications/news/updated-bump-test-and-calibration-certificates/updated-bump-test-and-calibration-certificates

Updated Bump Test and Calibration Certificates

Learn more about our enhanced bump test and calibration certificates, providing you with  better visibility and more actionable data in a modern, user-friendly format.

<body><main xmlns:jcm-link-man="http://jorsek.com/content-management/modules/linkmanagement" role="main"><article role="article" id="topic-2621" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1">Video 1</h1><div class="body"><p class="shortdesc"></p><div class="div wistia_responsive_padding">
            <div class="div wistia_responsive_wrapper">
                <iframe class="object iframe wistia_embed allowfullscreen" controls="controls" src="https://fast.wistia.net/embed/iframe/b1hw3xpbf6?videoFoam=true" allowtransparency="true" frameborder="0" scrolling="no" allowfullscreen="true" mozallowfullscreen="true" webkitallowfullscreen="true" oallowfullscreen="true" msallowfullscreen="true" width="100%" height="100%"></iframe>
            </div>
        </div><section class="section"><h2 class="title sectiontitle" id="g7-lights-and-sounds-0">G7 Lights and Sounds</h2>
            
            <p class="p">Learn what the various lights and sounds on G7 mean and how you should respond. </p>
            <p class="p">To learn more about our products, visit: <a class="xref j-external-link" href="https://blacklinesafety.com" target="_blank">https://www.blacklinesafety.com/</a></p>
        </section></div></article></main></body>

Video 1

<body><main xmlns:jcm-link-man="http://jorsek.com/content-management/modules/linkmanagement" role="main"><article role="article" id="topic-1836" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1">Video 2</h1><div class="body"><p class="shortdesc"></p><div class="div wistia_responsive_padding">
            <div class="div wistia_responsive_wrapper">
                <iframe class="object iframe wistia_embed allowfullscreen" controls="controls" src="https://fast.wistia.net/embed/iframe/kkhiopo24m?videoFoam=true" allowtransparency="true" frameborder="0" scrolling="no" allowfullscreen="true" mozallowfullscreen="true" webkitallowfullscreen="true" oallowfullscreen="true" msallowfullscreen="true" width="100%" height="100%"></iframe>
            </div>
        </div><section class="section"><h2 class="title sectiontitle" id="manually-bump-testing-g7-0">Manually Bump Testing G7</h2>
            
            <p class="p">Learn how to manually bump test your G7 device.</p>
            <p class="p">To learn more about our products, visit: <a class="xref j-external-link" href="https://www.blacklinesafety.com" target="_blank">https://www.blacklinesafety.com/</a></p>
        </section></div></article></main></body>

Video 2

<body><main xmlns:jcm-link-man="http://jorsek.com/content-management/modules/linkmanagement" role="main"><article role="article" id="topic-9467" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1">Video 3</h1><div class="body"><p class="shortdesc"></p><div class="div wistia_responsive_padding">
            <div class="div wistia_responsive_wrapper">
                <iframe class="object iframe wistia_embed allowfullscreen" controls="controls" src="https://fast.wistia.net/embed/iframe/rdp2h3rjw3?videoFoam=true" allowtransparency="true" frameborder="0" scrolling="no" allowfullscreen="true" mozallowfullscreen="true" webkitallowfullscreen="true" oallowfullscreen="true" msallowfullscreen="true" width="100%" height="100%"></iframe>
            </div>
        </div><section class="section"><h2 class="title sectiontitle" id="sending-and-receiving-messages-on-g7-0">Sending and Receiving Messages on G7</h2>
            
            <p class="p">Learn how to send and receive messages on your G7 device.</p>
            <p class="p">To learn more about our products, visit: <a class="xref j-external-link" href="https://www.blacklinesafety.com" target="_blank">https://www.blacklinesafety.com/</a></p>
        </section></div></article></main></body>

Video 3

<body><main xmlns:jcm-link-man="http://jorsek.com/content-management/modules/linkmanagement" role="main"><article role="article" id="topic-j7gaqwgb" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1">Video 4</h1><div class="body"><p class="shortdesc"></p><div class="div wistia_responsive_padding">
            <div class="div wistia_responsive_wrapper">
                <iframe class="object iframe wistia_embed allowfullscreen" controls="controls" src="https://fast.wistia.net/embed/iframe/ozwu9ltaqk?videoFoam=true" allowtransparency="true" frameborder="0" scrolling="no" allowfullscreen="true" mozallowfullscreen="true" webkitallowfullscreen="true" oallowfullscreen="true" msallowfullscreen="true" width="100%" height="100%"></iframe>
            </div>
        </div><section class="section"><h2 class="title sectiontitle" id="powering-g7-on-and-off-0">Powering G7 On and Off</h2>
            
            <p class="p">Learn how to power G7 on and off.</p>
            <p class="p">To learn more about our products, visit: <a class="xref j-external-link" href="https://www.blacklinesafety.com" target="_blank">https://www.blacklinesafety.com/</a></p>
        </section></div></article></main></body>

Video 4

<body><main xmlns:jcm-link-man="http://jorsek.com/content-management/modules/linkmanagement" role="main"><article role="article" id="id" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1">What's New in the October 2025 EXO 8 Update</h1><div class="body conbody"><p class="shortdesc">Blackline Safety is pleased to announce that EXO 8 Gas Expansion modules are now shipping.</p><p class="p">We are pleased to announce that the October 2025 EXO 8 update will be available on October 20, 2025. The update includes:</p><ul class="ul"><li class="li">
                <p class="p">Global firmware version 4.2</p>
            </li><li class="li">
                <p class="p">Gas Expansion Module functionality</p>
            </li></ul><section class="section"><h2 class="title sectiontitle" id="gas-expansion-module-functionality-0">Gas Expansion Module Functionality</h2>
            
            <p class="p">The October 2025 update includes the framework required for the Gas Expansion Module to operate when installed in EXO 8 and EXO 8 Gamma devices. The Gas Expansion Module enables EXO 8 to detect up to eight gases plus gamma radiation, providing greater protection for teams during rapid incident response and in high-risk environments.</p>
        </section></div><article class="topic concept nested1" id="technical_support" aria-labelledby="ariaid-title2">
    <h2 class="title topictitle2" id="ariaid-title2">Technical Support</h2>
    <div class="body conbody">
      <p class="p">If you have any questions, please contact our <a class="xref j-external-link" href="https://support.blacklinesafety.com/contact" target="_blank">Technical
               Support</a> team.</p>
    <section class="section" id="technical_support__section_eg4_pwl_bhc">
      <p class="p">
        <span class="ph b">North America (24 hours)</span>
      </p>
      <p class="p">Toll Free: 1-877-869-7212 | <a class="xref j-external-link" href="mailto:support@blacklinesafety.com" target="_blank">support@blacklinesafety.com</a>
      </p>
    </section>
    <section class="section" id="technical_support__section_u1x_pwl_bhc">
      <p class="p">
        <span class="ph b">United Kingdom (8am-5pm GMT)</span>
      </p>
      <p class="p">+44 1787 222684 | <a class="xref j-external-link" href="mailto:eusupport@blacklinesafety.com" target="_blank">eusupport@blacklinesafety.com</a>
      </p>
    </section>
    <section class="section" id="technical_support__section_gjd_qwl_bhc">
      <p class="p">
        <span class="ph b">International (24 hours)</span>
      </p>
      <p class="p">+1-403-451-0327 | <a class="xref j-external-link" href="mailto:support@blacklinesafety.com" target="_blank">support@blacklinesafety.com</a>
      </p>
    </section>
    </div>
  </article></article></main></body>

notifications/release-notes/exo/january-2025-exo-update/whats-new-in-the-january-2025-exo-update

January 2025 EXO Update

notifications/release-notes/exo/october-2025-exo-8-update/whats-new-in-the-october-2025-exo-8-update

October 2025 EXO 8 Update

Blackline Safety is pleased to announce that EXO 8 Gas Expansion modules are now shipping.

What's New in the October 2025 EXO 8 Update

<body><main xmlns:jcm-link-man="http://jorsek.com/content-management/modules/linkmanagement" role="main"><article role="article" id="id" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1">Blackline Live Sensor Readings Page Now Available</h1><div class="body conbody"><p class="shortdesc">Our new Sensor readings page is now available in Blackline Live!</p><p class="p">We are pleased to inform you that our new Sensor readings page is now available in Blackline Live! The Sensor reading page displays the latest sensor readings from your devices, providing up-to-date data and highlighting devices that are experiencing elevated readings. With both the Map view and the new Sensor readings page, you now have multiple ways to monitor your fleet's activity and sensor status.</p><p class="p">Only account users with the following roles will have access to the Sensor Readings page:</p><ul class="ul"><li class="li">
                <p class="p">Organization admin</p>
            </li><li class="li">
                <p class="p">Group admin</p>
            </li><li class="li">
                <p class="p">Device admin</p>
            </li><li class="li">
                <p class="p">Fleet admin</p>
            </li><li class="li">
                <p class="p">Emergency responder</p>
            </li><li class="li">
                <p class="p">View only</p>
            </li><li class="li">
                <p class="p">Resolve only</p>
            </li><li class="li">
                <p class="p">Organization assistant</p>
            </li></ul><section class="section"><h2 class="title sectiontitle" id="viewing-sensor-readings-0">Viewing Sensor Readings</h2>
            
            <p class="p">The Sensor readings page lists the latest sensor readings for each device, the device type and ID, the device's assigned user, any sensor events that have occurred, and when the sensor readings were last updated.</p><img class="image" src="https://3026957.fs1.hubspotusercontent-na1.net/hubfs/3026957/Support%20Article%20Images/Blackline%20Live/Sensor%20Reading%20Dashboard%20%20-%20Updated.png" width="600"><br>
            <p class="p">To view the Sensor readings page in Blackline Live, select the Menu, then select <span class="ph uicontrol">Sensor Readings</span>.</p>
        </section><section class="section"><h2 class="title sectiontitle" id="sorting-the-sensor-readings-0">Sorting the Sensor Readings</h2>
            
            <p class="p">You can view and sort the Sensor readings page in multiple ways, giving you better visibility of your fleet and allow you to monitor device events more efficiently. You can use the various filters to sort or display by group, devices, or connection status. You can also easily monitor the sensor readings for all your organizations using the Organization dropdown. </p><img class="image" src="https://3026957.fs1.hubspotusercontent-na1.net/hubfs/3026957/Support%20Article%20Images/Blackline%20Live/Sensor%20Readings%20Filters%20-%20Updated.png" width="600"><br>
            <p class="p">If you want to save a specific view of the page, you can create a bookmark in your browser. The bookmark will open the page with the sorting and filter settings intact. You can also share the bookmarked link, allowing your team to view the same device and sensor readings information.</p>
            <p class="p">To isolate devices for continual monitoring, you can pin specific devices to the top of the list of sensor readings. Select the pin icon to the left of the desired device to pin it.</p><img class="image" src="https://3026957.fs1.hubspotusercontent-na1.net/hubfs/3026957/Support%20Article%20Images/Blackline%20Live/Pin%20Icon.png" width="400"><br>
        </section><section class="section"><h2 class="title sectiontitle" id="sensor-events-0">Sensor Events</h2>
            
            <p class="p">The Sensor readings page highlights devices that are experiencing a sensor related event, making it easier to assess and respond in urgent situations. During a sensor event, the sensor reading is outlined in a color that reflects the event status (red for high-urgency, yellow for low-urgency, and gray for above zero readings):</p><img class="image" src="https://3026957.fs1.hubspotusercontent-na1.net/hubfs/3026957/Support%20Article%20Images/Blackline%20Live/Sensor%20Reading%20Events%20Table.png" width="400"><br>
            <p class="p">By default, the list of sensor readings is sorted by which sensor readings were last updated. Devices experiencing a sensor event will be listed first, allowing you to immediately identify any urgent situations.</p>
        </section></div><article class="topic concept nested1" id="concept-1500" aria-labelledby="ariaid-title2" lang="en-us"><h2 class="title topictitle2" id="ariaid-title2">Technical Support</h2><div class="body conbody"><p class="shortdesc">Contact details for the Blackline Safety Technical Support team.</p><p class="p">For technical support, please contact our Technical Support team.</p><p class="p"><span class="ph b">North America (24 hours)</span></p><p class="p">Toll Free: 1-877-869-7212 | <a class="xref j-external-link" href="mailto:support@blacklinesafety.com" target="_blank">mailto:support@blacklinesafety.com</a></p><p class="p"><span class="ph b">United Kingdom (8 a.m. to 5 p.m. GMT)</span></p><p class="p">+44 1787222684 | <a class="xref j-external-link" href="mailto:eusupport@blacklinesafety.com" target="_blank">mailto:eusupport@blacklinesafety.com</a></p><p class="p"><span class="ph b">International (24 hours)</span></p><p class="p">+1-403-451-0327 | <a class="xref j-external-link" href="mailto:support@blacklinesafety.com" target="_blank">mailto:support@blacklinesafety.com</a></p></div></article></article></main></body>

notifications/news/blackline-live-sensor-readings-page-now-available/blackline-live-sensor-readings-page-now-available

Blackline Live Sensor Readings Page Now Available

Our new Sensor readings page is now available in Blackline Live!

Blackline Safety Portal

Cartridges and Sensors

Location Beacon

Blackline Live

Blackline Analytics

Loner Mobile

Notifications

Click here for information on using, maintaining and troubleshooting your G6 device.

Help Center

Search the Help Center

G6 Not Charging in G6 Dock

Footer Section

1

2