Blackline Safety Device Warranty
This article provides details about the warranty coverage for your Blackline Safety devices.
Your Blackline Safety device is guaranteed against defects in materials and workmanship for a defined period starting on the product ship date from Blackline Safety. Warranty periods are for 1, 2, 3, or 4 years and depend on the ownership model for the device. Extended warranties are also available. See the table below for device warranty periods:
| Device | Ownership Model | |
|---|---|---|
| Purchase/Combination | Blend | |
| G6 (SO₂) | 2 years | N/A |
| G6 (CO, O₂, H₂S) | 4 years | N/A |
| G7c | 2 years* | 2 years |
| G7x | 2 years* | 2 years |
| G7 sensor cartridge | 2 years* | Unlimited** |
| G8 | 2 years* | 2 years |
| G8 sensor cartridge | 2 years* | Unlimited** |
| G7 EXO | 3 years* | N/A |
| EXO 8 | 3 years* | N/A |
| EXO sensor cartridge | 3 years* | N/A |
| EXO pump | 3 years* | N/A |
| EXO satellite module | 3 years | N/A |
| Bridge | 2 years | N/A |
| Beacon | 1 year | N/A |
| Additional Cartridges | 2 or 3 years | N/A |
| Accessories | 2 years | N/A |
| *Extended warranty is available for up to five years total coverage. | ||
| **Requires an active service plan. Replacements are provided if a cartridge or sensor fails, as determined by Blackline Safety. | ||
Products under a lease agreement are covered for the lease term.
Warranty Coverage
The warranty covers product malfunctions in materials and workmanship, operating failures, sensor failures and problems, the LCD screen, speakers, microphone, and battery.
The warranty does not cover accidental damage from everyday use including the following:
- Dropping the device, or other impact
- Exposure to water
- Exposure to fire
- Unauthorized disassembly, modification, or repair
- Loss or theft
- Failure to maintain the device
For more information visit Limited Warranty on the Blackline Safety website.
Technical Support
Contact details for the Blackline Safety Technical Support team.
Need help? Our Technical Support team is available 24/7 to assist you.
North America
Toll Free: 1-877-869-7212 | mailto:support@blacklinesafety.com
United Kingdom
+44 1787222684 | mailto:eusupport@blacklinesafety.com
International
+1-403-451-0327 | mailto:support@blacklinesafety.com
