When we release browser-supported Blackline Live Notifications, your browser will prompt you to Turn on notifications on the Alerts page. Allowing notifications is not a permanent decision; you can always choose to change the setting later from your browser settings.

If you choose to block notifications for Blackline Live, the browser will not ask whether you want to see notifications again. To enable notifications after the initial prompt, you will need to manually update your browser settings.

The process for enabling or disabling these notification settings differ depending on which browser and version you are using. The following sections describe how to access notification settings for Google Chrome, Microsoft Edge, Mozilla Firefox and Safari at the time of this article’s release.

If you’re not sure whether you have browser notifications enabled for Blackline Live, you can check through the Alerts page.

• If browser notifications are set to Default (neither allowed nor denied), or Denied, there will be a yellow banner indicating that your current settings may not allow for browser notifications, along with a link to turn on notifications.

  
  
  

• If browser notifications are enabled for Blackline Live, you will not see the yellow banner and there will be text in the page description indicating that notifications have been enabled. If your notifications are enabled, but you are not seeing them, see the Troubleshooting section of this article.

  
  

Alert notifications will look and behave differently depending on which browser and operating system you use. For all browsers, the notification will indicate the number of unacknowledged alerts and the type of the most recent alert. The icon displayed in the notification will reflect the type of the most recent alert.

Below are a few examples of the same notification on different browsers. Selecting the browser notification will redirect you to Blackline Live’s Alerts page in a new tab. This will also dismiss the notification from your browser.

If the indicator on Blackline Live says that browser notifications have been enabled but you are not seeing notifications when alerts come into the portal, check the following:

• You are not using an Incognito browser.

• You are not using a Focus or Do not disturb mode on your device.

• You have followed the directions in the Enabling Browser Notifications section above and the browser’s settings are set to Allow notifications.

• Your browser version is up to date.

If you have any questions about receiving Blackline Live alert notifications in your browser, please reach out to our Technical Support team for assistance.