Editing Alert Management Profile Details
Update an alert management profile by editing cards on the Alert management details page. The page is composed of multiple sections, including emergency response protocol, emergency response contacts, notified contacts, device alerts, device users, and AlertLink.
Emergency Response Protocol: Review the standard steps monitoring personnel take in the case of an emergency.
Organizations monitored by Blackline’s Safety Operations Center (SOC) work with Blackline Safety SOC administrators to review and build a protocol. Do not modify emergency response protocols without consulting with SOC administrators.
Emergency Response Contacts:Manage the emergency response contacts who should be contacted in case of an emergency. Their information is made available to monitoring services when a device in the alert profile goes into alert and is listed in order of priority of who to call.
Ensure that any team members listed as emergency contacts have up-to-date phone numbers in their team member profiles. Always enter phone numbers using a 10- or 14-digit phone number format.
Notified Contacts: Manage who should be notified when an alert occurs but are not necessarily responsible for being an emergency contact. Notified contacts are sent an email, SMS message, or both, either immediately, or after a specified delay.
The notification delay is an optional configuration that creates a short delay before alert notifications and alert resolution notifications are sent to notified contacts. When this feature is enabled, Blackline Live will wait to notify contacts to prevent unnecessary notifications for alerts that have already been acknowledged or resolved within the delay period.
If there is no delay period configured, the notified contact will receive the alert notification immediately and resolution notification when the alert is resolved.
When a delay period is configured, Blackline Live will not send an alert notification if the alert is acknowledged before the delay period is over. If the alert is resolved within the delay period, Blackline Live will not send a resolution notification. If the alert is resolved after the delay period ends, Blackline Live will send a resolution notification.
If the alert is not acknowledged within the delay period, Blackline Live will send the alert notification and the resolution notification once the delay period expires.
Ensure that any team members listed as notified contacts have an updated mobile number and email information in their team member profile. Always enter phone numbers using a 10- or 14-digit phone number format.
Device Alerts: Manage what events on the device result in an alert in Blackline Live. By default, lone worker- and gas detection-related alerts are turned on. Lower-priority events such as low battery, log on, and log off are turned off, but can be toggled on if they are considered a safety concern.
Device Users: Add multiple device users to an alert profile so that they share the same emergency response protocol.
If any devices require a different protocol or emergency response contacts, assign them to separate alert profiles
AlertLink: Manage whether G7c, G7x, and EXO devices in alert prompt Blackline Live to send AlertLink messages to nearby G7c and EXO devices within the same organization. Only devices whose last known location is within the specified proximity radius of the source device at the time of the initial alert receive AlertLink messages.
AlertLink is only available for self-monitored or Blackline-monitored organizations. G7x devices can trigger AlertLink messages but are unable to receive them.
The Message radius can be configured within a range of 10 m (50 ft) to 5,000 m (16,000 ft). The message includes the alert type, the assigned user of the origin device, the origin device type, and other device information.
You can exclude EXO devices from receiving AlertLink messages.
