Settings Only Blackline Safety Can Change
The following settings can only be changed by a Blackline Safety representative:
Emergency Response Protocol
The text box at the top of the alert profile contains your organization's emergency response protocol. SOC and ARC agents follow this protocol when they respond to an alert. You cannot edit this field.
A message under the text box explains that your organization is monitored professionally and that you can contact Technical Support to request changes to your emergency response protocol or alert preferences.
Device Alerts
The Device Alerts section lists the alert types that SOC and ARC agents respond to. You cannot change this section because changes to this list can create gaps in your safety coverage.
New Alert Profiles
You cannot create new alert profiles in Blackline Live.
To add a profile, contact Technical Support. A Blackline Safety representative creates it for you so that every profile in your organization matches the SOC or ARC workflow.