Acknowledging an Active Alert
When you view an active, unacknowledged alert, you are prompted to acknowledge the alert.
In the Acknowledge alert dialog box, select Yes. The Alert management page opens. 
Acknowledging the alert signifies that you are taking responsibility for following the alert protocol and ensuring the safety of the device user. Acknowledging the alert causes the blue LiveResponse light to activate on the affected device and indicates to the device user that someone is investigating the alert, and that help is on the way.
During an event, multiple alerts may be activated by the same device within a short period of time. Your Account users can acknowledge multiple associated alerts at the same time. To learn more about managing associated alerts, see https://support.blacklinesafety.com/articles/resolving-alerts.
