Alert management profiles define how monitoring personnel respond to alerts from a group of devices. You can apply alert profiles to any kind of device type if the emergency protocol contacts are the same for the devices.

If your organization is monitored by Blackline’s Safety Operations Center (SOC), you cannot make changes to your protocol or device alerts without consulting a Blackline SOC administrator. This ensures that protocols are written in a language and format our agents have been trained to respond to, and to avoid confusion during an alert.

G6 does not support alert management profiles. Alerts from G6 devices are not displayed in the Alerts page, do not trigger the alert banner/animation in Blackline Live, and do not have any alert histories or alert management pages associated with them.