Help Center

Search the Help Center

Pump Blocked

To ensure dust and debris do not get inside the device, EXO's pump inlets are closed when there is nothing connected to them. Turning on a pump inlet without a tube connected may result in a pump blocked notification to let you know there is no gas coming in from the inlet.

The pump blocked notification will also trigger when:

  • Gas flow is restricted by something blocking the mouth of the tube.

  • The tube gets bent or normal flow is obstructed.

  • EXO is operating in temperatures of -20°C (-4°F) or colder.

A pump block detected event generates a low urgency notification and is logged in Blackline Live.

You can mute the notification by pressing and holding the up and down arrows, or by connecting an unobstructed tube to the inlet that is trying to pull in air. When an unobstructed tube is connected, the inlet will open to allow air flow, and the notification will end.