<body><main xmlns:jcm-link-man="http://jorsek.com/content-management/modules/linkmanagement" role="main"><article role="article" id="g-customer-care-representatives-ccr" aria-labelledby="ariaid-title1">
  <h1 class="title glossterm topictitle1" id="ariaid-title1">Customer Care Representatives (CCR)</h1>
  
  
  <div class="body conbody glossBody"><div class="abstract glossdef">Blackline Safety team members responsible for answering technical questions from customers and troubleshooting, and for escalating advanced issues to the necessary teams.</div></div>
</article></main></body>

Customer Marketing

cartridges-and-sensors/cartridge-documentation/blackline-safety-glossary/blackline-safety-processes/blended-model

Blackline Safety Processes

Client Success Managers (CSM)

Customer Care Representatives (CCR)

cartridges-and-sensors/cartridge-documentation/blackline-safety-glossary/blackline-safety-processes/customer-care-representatives-ccr

cartridge-documentation/blackline-safety-glossary/blackline-safety-processes/customer-care-representatives-ccr

<body><main xmlns:jcm-link-man="http://jorsek.com/content-management/modules/linkmanagement" role="main"><article role="article" id="topic-8515" aria-labelledby="ariaid-title1"><h1 class="title topictitle1 hide-footer-title" id="ariaid-title1">Footer Section</h1><div class="body footer-container"><p class="shortdesc"></p><section class="section footer-item footer-links"><h2 class="title sectiontitle" id="1-0">1</h2>
    <a class="xref j-external-link" href="https://help.blacklinesafety.com/en" target="_blank"><img class="image" src="https://blacklinesafety.deploy.heretto.com/v4/deployments/p6GYaUpHDw7yblBJmyIx/object/bf3532d6-3c23-4f1c-9074-4d28d7d4452f?jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJodHRwczovL2pvcnNlay5jb20vZXpkX29yZ2FuaXphdGlvbiI6ImJsYWNrbGluZXNhZmV0eSIsImh0dHBzOi8vam9yc2VrLmNvbS9lemQvb2JqZWN0X3V1aWQiOiJiZjM1MzJkNi0zYzIzLTRmMWMtOTA3NC00ZDI4ZDdkNDQ1MmYiLCJleHAiOjE3NzkxODUzMzEsImp0aSI6ImE5MzY1MTc1ODgxYTQ2NGY5NmQ1OGZlNTZlMmQ3NDZhIiwiaHR0cHM6Ly9qb3JzZWsuY29tL2V6ZF9maWxlc2V0IjoicDZHWWFVcEhEdzd5YmxCSm15SXgifQ.VpZk3gs9BC4FR6LQ5Ii2SXv2YnPtFpjCiYvcSdj5hgw"></a>
</section><section class="section footer-item footer-links"><h2 class="title sectiontitle" id="2-0">2</h2>
            
            <div class="div footer-social-links"> <a class="xref j-external-link" href="https://www.facebook.com/blacklinesafety/" target="_blank"><img class="image" src="https://blacklinesafety.deploy.heretto.com/v4/deployments/p6GYaUpHDw7yblBJmyIx/object/eab40e41-5db3-42b0-bc3e-5ff3568bd6a5?jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJodHRwczovL2pvcnNlay5jb20vZXpkX29yZ2FuaXphdGlvbiI6ImJsYWNrbGluZXNhZmV0eSIsImh0dHBzOi8vam9yc2VrLmNvbS9lemQvb2JqZWN0X3V1aWQiOiJlYWI0MGU0MS01ZGIzLTQyYjAtYmMzZS01ZmYzNTY4YmQ2YTUiLCJleHAiOjE3NzkxODUzMzEsImp0aSI6IjIzZWY1MTk1ODY5NjQyMDU4NzIyZjMxOTU0M2I0ZjBiIiwiaHR0cHM6Ly9qb3JzZWsuY29tL2V6ZF9maWxlc2V0IjoicDZHWWFVcEhEdzd5YmxCSm15SXgifQ.LqVWrPtlbns_-7hR9p0NP8nf_MrlYxeFl8KQgbPvu74"></a> <a class="xref j-external-link" href="https://x.com/blacklinesafety" target="_blank"><img class="image" src="https://blacklinesafety.deploy.heretto.com/v4/deployments/p6GYaUpHDw7yblBJmyIx/object/ad5296e3-8b40-468d-a460-b450f6975ea6?jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJodHRwczovL2pvcnNlay5jb20vZXpkX29yZ2FuaXphdGlvbiI6ImJsYWNrbGluZXNhZmV0eSIsImh0dHBzOi8vam9yc2VrLmNvbS9lemQvb2JqZWN0X3V1aWQiOiJhZDUyOTZlMy04YjQwLTQ2OGQtYTQ2MC1iNDUwZjY5NzVlYTYiLCJleHAiOjE3NzkxODUzMzEsImp0aSI6IjI3MWQzNjQ5YzVkZDQzYmE5YmU4MmI0ZjY3ZDc1OTAxIiwiaHR0cHM6Ly9qb3JzZWsuY29tL2V6ZF9maWxlc2V0IjoicDZHWWFVcEhEdzd5YmxCSm15SXgifQ.u4_sOjWcGXn7AwxfJFE9hh-EijfdGZvmXv4JKaKFjEY"></a> <a class="xref j-external-link" href="https://www.linkedin.com/company/blacklinesafety" target="_blank"><img class="image" src="https://blacklinesafety.deploy.heretto.com/v4/deployments/p6GYaUpHDw7yblBJmyIx/object/c27f0002-337a-413d-a069-b6ccd0a0ba6f?jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJodHRwczovL2pvcnNlay5jb20vZXpkX29yZ2FuaXphdGlvbiI6ImJsYWNrbGluZXNhZmV0eSIsImh0dHBzOi8vam9yc2VrLmNvbS9lemQvb2JqZWN0X3V1aWQiOiJjMjdmMDAwMi0zMzdhLTQxM2QtYTA2OS1iNmNjZDBhMGJhNmYiLCJleHAiOjE3NzkxODUzMzEsImp0aSI6IjE4NWI2ZGUwNWI2MzQwMmQ4ZGE5NzliY2I5OWViZGFlIiwiaHR0cHM6Ly9qb3JzZWsuY29tL2V6ZF9maWxlc2V0IjoicDZHWWFVcEhEdzd5YmxCSm15SXgifQ.GIaW2zipeId6cNrMj03Mxa_eFmy6EULcSI46v_JrbAM"></a>
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        </section><section class="section footer-item footer-tertiary-links"> <a class="xref j-external-link" href="https://www.blacklinesafety.com/legal" target="_blank">Legal</a> <a class="xref j-external-link" href="https://www.blacklinesafety.com/legal" target="_blank">Privacy Policy</a> <a class="xref j-external-link" href="https://support.blacklinesafety.com/hubfs/website/investor/governance-documents/Blackline%20Safety%20Modern%20Slavery%20Policy.pdf?hsLang=en" target="_blank">Modern Slavery Policy (UK)</a>
            <div class="div footer-copyright-text">Copyright ©2026 Blackline Safety Corp. All Rights Reserved.</div>
        </section></div></article></main></body>

Footer Section

Usage

High Gas Events

Alerts

Technical Support

<body><main xmlns:jcm-link-man="http://jorsek.com/content-management/modules/linkmanagement" role="main"><article role="article" id="id" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1">Updated Essential Email Reports</h1><div class="body conbody"><p class="shortdesc">Three email Blackline Analytics Essentials reports are being updated to help you get more out of your data.</p><p class="p"><span class="ph b">Updated August 27, 2025.</span></p><p class="p">We are excited to announce that we are updating our three
            Essential email reports:</p><ul class="ul"><li class="li"><p class="p"><a class="xref" href="#usage">Usage report</a></p></li><li class="li"><p class="p"><a class="xref" href="#high_gas_events">High gas events report</a></p></li><li class="li"><p class="p"><a class="xref" href="#alerts">Alerts report</a></p></li></ul><p class="p">We are transitioning the email reports to a new format,
            offering a refreshed, consistent design across all three reports.
            The updated reports will start rolling out by September 1, 2025,
            and will take place in phases over several
            weeks.</p><p class="p">As part of this change, the reports are now being sent
            from a new email address: <a class="xref j-external-link" href="mailto:blacklinereporting@blacklinesafety.com" target="_blank">blacklinereporting@blacklinesafety.com</a>.
            To avoid any disruption, please ask your IT team to add this
            address to your organization's trusted senders
            list.</p></div><article class="topic concept nested1" id="usage" aria-labelledby="ariaid-title2"><h2 class="title topictitle2" id="ariaid-title2">Usage</h2><div class="body conbody"><p class="p">We are updating the names of each page in the Usage report
            to more clearly describe the data they contain, making it easier to
            find and understand the insights you need. The updated page names
            are:</p><ul class="ul"><li class="li"><p class="p">Device With No Usage in the Reporting Period</p></li><li class="li"><p class="p">Device Usage by Device ID</p></li><li class="li"><p class="p">Device Usage by Average Daily Usage Hours</p></li><li class="li"><p class="p">Device Usage by Total Usage</p></li></ul><p class="p">We are adding new insights to the first page of the report
            to provide you with a high-level summary and key metrics from the
            report. The new insights are: total usage, average daily use, and
            devices not used insights. The devices used insight is also being
            updated to now compare the number of devices used to the total
            number of devices.</p><img class="image" src="https://3026957.fs1.hubspotusercontent-na1.net/hubfs/3026957/Support%20Article%20Images/Blackline%20Analytics/First%20page%20of%20Usage%20report%20-%20Comparison.png" width="600"><br><p class="p">Data
            bars are now displayed consistently in the Days Used, Average Daily
            Usage Hours, and Total Usage Hours columns on the last three pages
            of the report to help you better visualize and compare the
            data.</p><img class="image" src="https://3026957.fs1.hubspotusercontent-na1.net/hubfs/3026957/Support%20Article%20Images/Blackline%20Analytics/Device%20Usage%20by%20Device%20ID%20Page.png" width="600"><br><p class="p">Lastly,
            we are adding the report name and date range to the bottom of each
            page of the report. This makes it easier to understand what report
            a page belongs to — and the date range it
            covers — when pages are shared
            individually.</p></div></article><article class="topic concept nested1" id="high_gas_events" aria-labelledby="ariaid-title3"><h2 class="title topictitle2" id="ariaid-title3">High Gas Events</h2><div class="body conbody"><p class="p">The High Gas Exposures report is being renamed to the High
            Gas Events report. In addition, color is being applied to the High
            Gas Events by Type chart to help you differentiate the
            events.</p><img class="image" src="https://3026957.fs1.hubspotusercontent-na1.net/hubfs/3026957/Support%20Article%20Images/Blackline%20Analytics/High%20Gas%20Events%20by%20Type%20Chart.png" width="400"><br><p class="p">The
            report name and date range are also being added to the bottom of
            each page of the report.</p><section class="section"><h3 class="title sectiontitle" id="high-gas-events-by-user-page-0">High Gas Events by User Page</h3><p class="p">The conditional formatting color is being updated in the
            Total column to improve readability, help you quickly identify key
            values, and spot patterns.</p><p class="p"><img class="image" src="https://3026957.fs1.hubspotusercontent-na1.net/hubfs/3026957/Support%20Article%20Images/Blackline%20Analytics/High%20Gas%20Events%20by%20User%20Page.png" width="600"><br></p></section><section class="section"><h3 class="title sectiontitle" id="high-gas-event-details-page-0">High Gas Event Details Page</h3><p class="p">The table columns are being reordered to show sensor
            reading details earlier in the table, making it easier to quickly
            interpret the key details and understand the nature of each
            event.</p><p class="p"><img class="image" src="https://3026957.fs1.hubspotusercontent-na1.net/hubfs/3026957/Support%20Article%20Images/Blackline%20Analytics/High%20Gas%20Event%20Details%20Page.png" width="600"><br></p></section></div></article><article class="topic concept nested1" id="alerts" aria-labelledby="ariaid-title4"><h2 class="title topictitle2" id="ariaid-title4">Alerts</h2><div class="body conbody"><p class="p">We are adding a new Users with Alerts insight on the first
            page of the Alerts report, which compares the number of users with
            alerts to the total number of users. This insight gives you a
            clearer picture of how many users are affected, helping you gauge
            whether the number of alerts is broadly impacting your team or
            limited to a few individuals.</p><img class="image" src="https://3026957.fs1.hubspotusercontent-na1.net/hubfs/3026957/Support%20Article%20Images/Blackline%20Analytics/First%20page%20of%20Alerts%20report%20-%20Comparison.png" width="600"><br><p class="p">The
            Number of Alerts by Type chart and the Alert Resolutions chart are
            being moved to the first page of the report.</p><img class="image" src="https://3026957.fs1.hubspotusercontent-na1.net/hubfs/3026957/Support%20Article%20Images/Blackline%20Analytics/Number%20or%20Alerts%20by%20Type%20and%20Alert%20Resolution%20Charts.png" width="600"><br><p class="p">The
            report name and date range are also being added to the bottom of
            each page of the report.</p><section class="section"><h3 class="title sectiontitle" id="alerts-by-user-page-0">Alerts by User Page</h3><p class="p">Conditional formatting color is being added to the Total
            column to improve readability, help you quickly identify key
            values, and spot patterns.</p><p class="p"><img class="image" src="https://3026957.fs1.hubspotusercontent-na1.net/hubfs/3026957/Support%20Article%20Images/Blackline%20Analytics/Alerts%20by%20Users%20Page.png" width="600"><br></p></section><section class="section"><h3 class="title sectiontitle" id="alert-response-times-page-0">Alert Response Times Page</h3><p class="p">We are adding median times to each chart on the Alert
            Response Times page, giving you a clearer picture of typical
            response performance.</p><p class="p"><img class="image" src="https://3026957.fs1.hubspotusercontent-na1.net/hubfs/3026957/Support%20Article%20Images/Blackline%20Analytics/Alert%20Response%20Times%20Charts.png" width="600"><br></p></section><section class="section"><h3 class="title sectiontitle" id="alert-details-page-0">Alert Details Page</h3><p class="p">The Alert Duration chart is being updated to a line chart,
            which uses dots to indicate the point in time when the stage
            changed. Each dot color used in the chart corresponds with an alert
            stage in the Alert Stage table.</p><p class="p">The Total row is being removed from the table and the Time
            Elapsed column now displays a running total of the alert
            duration.</p><p class="p"><img class="image" src="https://3026957.fs1.hubspotusercontent-na1.net/hubfs/3026957/Support%20Article%20Images/Blackline%20Analytics/Alert%20Duration%20page.png" width="600"><br></p></section></div></article><article class="topic concept nested1" id="concept-1500" aria-labelledby="ariaid-title5" lang="en-us"><h2 class="title topictitle2" id="ariaid-title5">Technical Support</h2><div class="body conbody"><p class="shortdesc">Contact details for the Blackline Safety Technical Support team.</p><p class="p">Need help? Our Technical Support team is available 24/7 to assist you.</p><p class="p"><span class="ph b">North America </span></p><p class="p">Toll Free: 1-877-869-7212 | <a class="xref j-external-link" href="mailto:support@blacklinesafety.com" target="_blank">mailto:support@blacklinesafety.com</a></p><p class="p"><span class="ph b">United Kingdom </span></p><p class="p">+44 1787222684 | <a class="xref j-external-link" href="mailto:eusupport@blacklinesafety.com" target="_blank">mailto:eusupport@blacklinesafety.com</a></p><p class="p"><span class="ph b">International</span></p><p class="p">+1-403-451-0327 | <a class="xref j-external-link" href="mailto:support@blacklinesafety.com" target="_blank">mailto:support@blacklinesafety.com</a></p></div></article></article></main></body>

notifications/news/changes-to-replacement-cartridge-orders/changes-to-replacement-cartridge-orders

Changes to Replacement Cartridge Orders

notifications/news/updated-blackline-analyics-emailed-essentials-reports/updated-essential-email-reports

Updated Blackline Analyics Emailed Essentials Reports

Three email Blackline Analytics Essentials reports are being updated to help you get more out of your data.

Updated Essential Email Reports

<body><main xmlns:jcm-link-man="http://jorsek.com/content-management/modules/linkmanagement" role="main"><article role="article" id="id" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1">Updated Bump Test and Calibration Certificates</h1><div class="body conbody"><p class="shortdesc">Learn more about our enhanced bump test and calibration certificates, providing you with  better visibility and more actionable data in a modern, user-friendly format.</p><p class="p">We're excited to announce that we are enhancing our bump test and calibration certificates! The enhanced certificates provide better visibility and more actionable data in a modern, user-friendly format to assist you in maintaining safety and operational excellence.</p><section class="section"><h2 class="title sectiontitle" id="viewing-the-bump-test-and-calibration-certificates-0">Viewing the Bump Test and Calibration Certificates</h2>
            
            <p class="p">To view the bump test and calibration certificates, navigate to one of the following pages based on your Blackline Live domain:</p>
            <ul class="ul"><li class="li"><p class="p">North America (NA) and Rest of World (ROW): <a class="xref j-external-link" href="https://live.blacklinesafety.com/certs/" target="_blank">https://live.blacklinesafety.com/certs/</a></p></li><li class="li">
                    <p class="p">Europe (EUR): <a class="xref j-external-link" href="https://eu.live.blacklinesafety.com/certs/" target="_blank">https://eu.live.blacklinesafety.com/certs/</a></p>
                </li></ul>
        </section><section class="section"><h2 class="title sectiontitle" id="extended-certificate-availability-0">Extended Certificate Availability</h2>
            
            <p class="p">To give you more time to review, download, and archive
            certificates for record-keeping and compliance, bump test and
            calibration certificates are now available for 200 days
         from the date of the bump test or calibration.</p>
        </section><section class="section"><h2 class="title sectiontitle" id="refreshed-layout-and-expanded-certificate-data-0">Refreshed Layout And Expanded Certificate
            Data</h2>
            
            <p class="p">The formatting and visual
            layout of live certificates and
            downloadable PDF versions have been updated. Test results are
            highlighted and display at the top of the certificate to provide a
            more intuitive presentation of your key data.</p><p class="p">Several new data fields are
            added to provide a more
            comprehensive view of each test, offer deeper insights into device
            performance and testing conditions, and support better diagnostics
            and operational planning.</p><p class="p">The new data fields include:</p><ul class="ul"><li class="li"><p class="p">Device Information</p></li><li class="li"><p class="p">Sensor and Dock Configuration Settings at the time of the test</p></li><li class="li"><p class="p">Test Completion Date</p></li><li class="li"><p class="p">Certificate Expiry Date</p></li></ul><p class="p"><span class="ph b">Next Bump Test and Calibration Date
            Calculations</span></p><p class="p">The calculations used to determine the next bump test due
            and next calibration due have also been updated.</p><img class="image" src="https://3026957.fs1.hubspotusercontent-na1.net/hubfs/3026957/Support%20Article%20Images/Blackline%20Live/Next%20Bump%20Test%20Date%20and%20Next%20Calibration%20Date%20Calculation%20Table%20-%20Updated.png" width="600"><br>
        </section><section class="section"><h2 class="title sectiontitle" id="multi-language-support-0">Multi-language Support</h2>
            
            <p class="p">To ensure that users across multiple regions can access
            and understand their certificate data, certificates are now
            available in the following languages:</p><ul class="ul"><li class="li"><p class="p">English (EN)</p></li><li class="li"><p class="p">French (FR)</p></li><li class="li"><p class="p">German (DE)</p></li><li class="li"><p class="p">Dutch (NE)</p></li><li class="li"><p class="p">Spanish (ES)</p></li><li class="li"><p class="p">Portuguese – Brazil (PO-BR)</p></li><li class="li"><p class="p">Portuguese – Europe (PO)</p></li><li class="li"><p class="p">Italian (IT)</p></li><li class="li"><p class="p">Russian (RU)</p></li></ul><p class="p">You can use the Language dropdown at the top of the
            certificate to select your desired language.</p>
        </section></div><article class="topic concept nested1" id="concept-1500" aria-labelledby="ariaid-title2" lang="en-us"><h2 class="title topictitle2" id="ariaid-title2">Technical Support</h2><div class="body conbody"><p class="shortdesc">Contact details for the Blackline Safety Technical Support team.</p><p class="p">Need help? Our Technical Support team is available 24/7 to assist you.</p><p class="p"><span class="ph b">North America </span></p><p class="p">Toll Free: 1-877-869-7212 | <a class="xref j-external-link" href="mailto:support@blacklinesafety.com" target="_blank">mailto:support@blacklinesafety.com</a></p><p class="p"><span class="ph b">United Kingdom </span></p><p class="p">+44 1787222684 | <a class="xref j-external-link" href="mailto:eusupport@blacklinesafety.com" target="_blank">mailto:eusupport@blacklinesafety.com</a></p><p class="p"><span class="ph b">International</span></p><p class="p">+1-403-451-0327 | <a class="xref j-external-link" href="mailto:support@blacklinesafety.com" target="_blank">mailto:support@blacklinesafety.com</a></p></div></article></article></main></body>

notifications/news/bump-test-and-calibration-certificates/bump-test-and-calibration-certificates

Bump Test and Calibration Certificates

notifications/news/updated-bump-test-and-calibration-certificates/updated-bump-test-and-calibration-certificates

Updated Bump Test and Calibration Certificates

Learn more about our enhanced bump test and calibration certificates, providing you with  better visibility and more actionable data in a modern, user-friendly format.

<body><main xmlns:jcm-link-man="http://jorsek.com/content-management/modules/linkmanagement" role="main"><article role="article" id="topic-2621" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1">Video 1</h1><div class="body"><p class="shortdesc"></p><div class="div wistia_responsive_padding">
            <div class="div wistia_responsive_wrapper">
                <iframe class="object iframe wistia_embed allowfullscreen" controls="controls" src="https://fast.wistia.net/embed/iframe/b1hw3xpbf6?videoFoam=true" allowtransparency="true" frameborder="0" scrolling="no" allowfullscreen="true" mozallowfullscreen="true" webkitallowfullscreen="true" oallowfullscreen="true" msallowfullscreen="true" width="100%" height="100%"></iframe>
            </div>
        </div><section class="section"><h2 class="title sectiontitle" id="g7-lights-and-sounds-0">G7 Lights and Sounds</h2>
            
            <p class="p">Learn what the various lights and sounds on G7 mean and how you should respond. </p>
            <p class="p">To learn more about our products, visit: <a class="xref j-external-link" href="https://blacklinesafety.com" target="_blank">https://www.blacklinesafety.com/</a></p>
        </section></div></article></main></body>

Video 1

<body><main xmlns:jcm-link-man="http://jorsek.com/content-management/modules/linkmanagement" role="main"><article role="article" id="topic-1836" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1">Video 2</h1><div class="body"><p class="shortdesc"></p><div class="div wistia_responsive_padding">
            <div class="div wistia_responsive_wrapper">
                <iframe class="object iframe wistia_embed allowfullscreen" controls="controls" src="https://fast.wistia.net/embed/iframe/kkhiopo24m?videoFoam=true" allowtransparency="true" frameborder="0" scrolling="no" allowfullscreen="true" mozallowfullscreen="true" webkitallowfullscreen="true" oallowfullscreen="true" msallowfullscreen="true" width="100%" height="100%"></iframe>
            </div>
        </div><section class="section"><h2 class="title sectiontitle" id="manually-bump-testing-g7-0">Manually Bump Testing G7</h2>
            
            <p class="p">Learn how to manually bump test your G7 device.</p>
            <p class="p">To learn more about our products, visit: <a class="xref j-external-link" href="https://www.blacklinesafety.com" target="_blank">https://www.blacklinesafety.com/</a></p>
        </section></div></article></main></body>

Video 2

<body><main xmlns:jcm-link-man="http://jorsek.com/content-management/modules/linkmanagement" role="main"><article role="article" id="topic-9467" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1">Video 3</h1><div class="body"><p class="shortdesc"></p><div class="div wistia_responsive_padding">
            <div class="div wistia_responsive_wrapper">
                <iframe class="object iframe wistia_embed allowfullscreen" controls="controls" src="https://fast.wistia.net/embed/iframe/rdp2h3rjw3?videoFoam=true" allowtransparency="true" frameborder="0" scrolling="no" allowfullscreen="true" mozallowfullscreen="true" webkitallowfullscreen="true" oallowfullscreen="true" msallowfullscreen="true" width="100%" height="100%"></iframe>
            </div>
        </div><section class="section"><h2 class="title sectiontitle" id="sending-and-receiving-messages-on-g7-0">Sending and Receiving Messages on G7</h2>
            
            <p class="p">Learn how to send and receive messages on your G7 device.</p>
            <p class="p">To learn more about our products, visit: <a class="xref j-external-link" href="https://www.blacklinesafety.com" target="_blank">https://www.blacklinesafety.com/</a></p>
        </section></div></article></main></body>

Video 3

<body><main xmlns:jcm-link-man="http://jorsek.com/content-management/modules/linkmanagement" role="main"><article role="article" id="topic-j7gaqwgb" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1">Video 4</h1><div class="body"><p class="shortdesc"></p><div class="div wistia_responsive_padding">
            <div class="div wistia_responsive_wrapper">
                <iframe class="object iframe wistia_embed allowfullscreen" controls="controls" src="https://fast.wistia.net/embed/iframe/ozwu9ltaqk?videoFoam=true" allowtransparency="true" frameborder="0" scrolling="no" allowfullscreen="true" mozallowfullscreen="true" webkitallowfullscreen="true" oallowfullscreen="true" msallowfullscreen="true" width="100%" height="100%"></iframe>
            </div>
        </div><section class="section"><h2 class="title sectiontitle" id="powering-g7-on-and-off-0">Powering G7 On and Off</h2>
            
            <p class="p">Learn how to power G7 on and off.</p>
            <p class="p">To learn more about our products, visit: <a class="xref j-external-link" href="https://www.blacklinesafety.com" target="_blank">https://www.blacklinesafety.com/</a></p>
        </section></div></article></main></body>

Video 4

Bulk Action Requests

Managing Your Team Members with Bulk Actions

Bulk Actions FAQ

<body><main xmlns:jcm-link-man="http://jorsek.com/content-management/modules/linkmanagement" role="main"><article role="article" id="concept-6770" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1">Blackline Live Bulk Actions Feature Launching April 2026</h1><div class="body conbody"><p class="shortdesc">Our new  Bulk actions feature  will available in Blackline Live on April 7, 2026!</p><p class="p">We are pleased to announce that our new Bulk actions feature will be available in Blackline Live on April 7, 2026.</p><p class="p">Bulk actions allow you to complete multiple actions at once within your organization, such as creating or editing multiple team members simultaneously. You can use this tool to more efficiently manage your organization by streamlining your workflows and reducing time consuming manual
processes.</p></div><article class="topic concept nested1" id="concept-6266" aria-labelledby="ariaid-title2" lang="en-us"><h2 class="title topictitle2" id="ariaid-title2">Bulk Action Requests</h2><div class="body conbody"><p class="p">You can use the new Bulk actions page to submit new bulk action requests, as well as view and manage past requests. The Bulk actions page is separated into two tabs: the Request History tab and the Submit New Request tab.</p><p class="p"><img class="image" width="600" src="https://blacklinesafety.deploy.heretto.com/v4/deployments/p6GYaUpHDw7yblBJmyIx/object/e7885662-53bf-4a92-b460-ca298c0d082a?jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJodHRwczovL2pvcnNlay5jb20vZXpkX29yZ2FuaXphdGlvbiI6ImJsYWNrbGluZXNhZmV0eSIsImh0dHBzOi8vam9yc2VrLmNvbS9lemQvb2JqZWN0X3V1aWQiOiJlNzg4NTY2Mi01M2JmLTRhOTItYjQ2MC1jYTI5OGMwZDA4MmEiLCJleHAiOjE3NzkxOTY5NzksImp0aSI6IjQ1OTgwMWJkMWQyZTRiNjJiYjZhNmU0MDMwMWU2NzhkIiwiaHR0cHM6Ly9qb3JzZWsuY29tL2V6ZF9maWxlc2V0IjoicDZHWWFVcEhEdzd5YmxCSm15SXgifQ.71tLxqLCOKvZf0PUjE0LMTO26fkRnWS_rBqXQe7ZSHs"></p><p class="p">You can use the Submit New Request tab to submit new bulk action requests. The Request history tab provides full visibility into each request, including:</p><div class="p"><ul class="ul"><li class="li"><p class="p">Request status</p></li><li class="li"><p class="p">Request type</p></li><li class="li"><p class="p">Request ID</p></li><li class="li"><p class="p">Case/reference number</p></li><li class="li"><p class="p">When the request was submitted</p></li><li class="li"><p class="p">Which user submitted the request</p></li><li class="li"><p class="p">Number of actions completed</p></li></ul></div><p class="p">For full instructions on submitting bulk action requests, see the <a class="xref j-external-link" href="https://help.blacklinesafety.com/en/blackline-live/product-documentation/blackline-live-technical-user-manual/overview" target="_blank">Blackline Live Technical User Manual</a>.</p></div></article><article class="topic concept nested1" id="concept-5049" aria-labelledby="ariaid-title3" lang="en-us"><h2 class="title topictitle2" id="ariaid-title3">Managing Your Team Members with Bulk Actions</h2><div class="body conbody"><p class="p">You can use bulk actions to manage multiple team members  in a single operation within your own organization or within organizations you have a relationship with. </p><div class="p"><div class="note note note_note"><span class="note__title">Note:</span> <p class="p">You must have the appropriate permissions to manage team members to complete the bulk team member creation or bulk edit team member actions within an organization you have a relationship with. </p></div></div><section class="section"><h3 class="title sectiontitle" id="bulk-team-member-creation-0">Bulk Team Member Creation</h3><p class="p">Bulk team member creation requests let you
 create multiple team member records in Blackline Live simultaneously. Use the Bulk actions page to upload the team member
creation template CSV file with team member information, such as contact
details, role access to groups, and more.</p><div class="note note note_note"><span class="note__title">Note:</span> <p class="p">Account users can be given access to up to
three groups, including the All devices group.</p></div></section><section class="section"><h3 class="title sectiontitle" id="bulk-edit-team-member-0">Bulk Edit Team Member</h3><p class="p">Bulk edit team member requests let you edit the details of multiple team member records in Blackline Live simultaneously. Download the Team Member Edit Template CSV file from the Bulk actions page, which includes a list of all active and pending team
members. You can update the team member details within the file, then submit
the updated file on the Submit new requests tab.</p><div class="note note note_note"><span class="note__title">Note:</span> Bulk actions cannot be used to edit role access to groups, change team member type, or change team member status.</div></section></div></article><article class="topic concept nested1" id="concept-2620" aria-labelledby="ariaid-title4" lang="en-us"><h2 class="title topictitle2" id="ariaid-title4">Bulk Actions FAQ</h2><div class="body conbody"><p class="p"><span class="ph b">Can I remove columns from the Team
Member Creation Template or the Edit Team Member Template files?</span></p><p class="p">No, if a required column is missing from
the template file, the bulk action request will be rejected. The following columns are required:</p><div class="p"><ul class="ul"><li class="li"><p class="p">organization_name</p></li><li class="li"><p class="p">first_name &amp;  last_name OR employee_ID</p></li></ul></div><p class="p">If you are creating or editing an  account user, the following additional columns are required:</p><div class="p"><ul class="ul"><li class="li"><p class="p">user_role</p></li><li class="li"><p class="p">group_access</p></li><li class="li"><p class="p">email_address</p></li></ul></div><p class="p"><span class="ph b">Can I add additional columns to the template CSV files?</span></p><p class="p">You can add additional columns to the
template file, but Blackline Live will ignore the additional columns during the
request submission process. Only information in the required columns will be uploaded.</p><p class="p"><span class="ph b">What will happen if I upload the Team
Member Edit Template file with cells that have been overwritten with an empty
value?</span></p><p class="p">Blackline Live will update the value of
empty cells as 'blank'. For example, if a team member had an employee ID but
the template file has a blank cell for that field, then the employee ID will be cleared when
the bulk action request is processed.</p><p class="p"><span class="ph b">What should I enter in the Team Member
Creation Template file if I'm unsure of which permissions or groups I want to assign
to an account user?</span></p><p class="p">Create a placeholder group in your Blackline
Live organization. When you are unsure which permissions or groups to assign to
new team members, you can assign them to the placeholder group in the template
file and then update the team member details later.</p></div></article><article class="topic concept nested1" id="concept-1500" aria-labelledby="ariaid-title5" lang="en-us"><h2 class="title topictitle2" id="ariaid-title5">Technical Support</h2><div class="body conbody"><p class="shortdesc">Contact details for the Blackline Safety Technical Support team.</p><p class="p">Need help? Our Technical Support team is available 24/7 to assist you.</p><p class="p"><span class="ph b">North America </span></p><p class="p">Toll Free: 1-877-869-7212 | <a class="xref j-external-link" href="mailto:support@blacklinesafety.com" target="_blank">mailto:support@blacklinesafety.com</a></p><p class="p"><span class="ph b">United Kingdom </span></p><p class="p">+44 1787222684 | <a class="xref j-external-link" href="mailto:eusupport@blacklinesafety.com" target="_blank">mailto:eusupport@blacklinesafety.com</a></p><p class="p"><span class="ph b">International</span></p><p class="p">+1-403-451-0327 | <a class="xref j-external-link" href="mailto:support@blacklinesafety.com" target="_blank">mailto:support@blacklinesafety.com</a></p></div></article></article></main></body>

notifications/news/gps-location-accuracy-in-the-arabian-gulf-region/gps-location-accuracy-in-the-arabian-gulf-region

GPS Location Accuracy in the Arabian Gulf Region

notifications/news/blacklive-live-bulk-actions-launching-march-31-2026/blackline-live-bulk-actions-feature-launching-april-2026

Blacklive Live Bulk Actions Launching March 31, 2026

Our new  Bulk actions feature  will available in Blackline Live on April 7, 2026!

Blackline Live Bulk Actions Feature Launching April 2026

<body><main xmlns:jcm-link-man="http://jorsek.com/content-management/modules/linkmanagement" role="main"><article role="article" id="concept-9529" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1">GPS Location Accuracy in the Arabian Gulf Region</h1><div class="body conbody"><p class="shortdesc">Learn about GPS Spoofing happening in the Arabian Gulf region, including how it is affecting device location in Blackline Live and what you can do to improve GPS accuracy.</p><p class="p"><em class="ph i">Published on March 18, 2026.</em></p><p class="p">We have received reports that some customers operating in the Arabian Gulf region may see inaccurate GPS locations displayed in Blackline Live.</p><section class="section"><h2 class="title sectiontitle" id="whats-happening-0">What's Happening</h2><p class="p">In some cases, locations shown in Blackline Live may appear
incorrect. This can include unexpected positioning, movement, or time zone
changes.<span class="ph"></span></p><p class="p">This behaviour is consistent with GPS signal interference,
sometimes referred to as GPS jamming or spoofing. These events occur when
external radio signals disrupt or override satellite signals, which can affect
the location data received by devices and displayed in Blackline Live.<span class="ph"></span></p></section><section class="section"><h2 class="title sectiontitle" id="where-and-why-this-is-happening-0">Where and Why this is Happening</h2><p class="p">Recent reports indicate increased GPS interference across
parts of the Arabian Gulf region.<span class="ph"></span></p>This type of disruption can occur during periods
of heightened regional military activity, when electronic countermeasure
systems or other radio frequency sources are in use. These signals can impact
any technology that relies on satellite positioning.</section><section class="section"><h2 class="title sectiontitle" id="what-this-means-for-you-0">What This Means for You</h2><div class="p"><ul class="ul"><li class="li">Location
     data in Blackline Live may be temporarily inaccurate in affected areas<span class="ph"></span></li><li class="li">This
     can affect many GPS-enabled technologies and is not specific to Blackline<span class="ph"></span></li><li class="li">Device
     functionality is otherwise unchanged<span class="ph"></span></li><li class="li">Location
     accuracy typically returns to normal once interference levels decrease<span class="ph"></span></li></ul></div></section><section class="section"><h2 class="title sectiontitle" id="what-you-can-do-0">What You Can Do</h2><p class="p">There are no device settings that can prevent GPS jamming or
spoofing, as the source of the interference is external. <span class="ph"></span></p><p class="p">Blackline Safety Location Beacons are not affected by this
type of interference. If deployed, they can provide more consistent location
data in areas where GPS accuracy is impacted.<span class="ph"></span></p>If you are operating in an affected area and do
not use Location Beacons, be aware that location data in Blackline Live may not
always reflect the device's exact position during these periods.<p class="p"></p></section><section class="section"><h2 class="title sectiontitle" id="our-next-steps-0">Our Next Steps</h2><p class="p"></p><p class="p">We are actively monitoring the situation. If conditions
change or if there are steps you can take to improve performance, we will
provide an update.<span class="ph"></span></p><p class="p">If you have questions, please contact our Technical Support
team.<span class="ph"></span></p></section></div><article class="topic concept nested1" id="concept-1500" aria-labelledby="ariaid-title2" lang="en-us"><h2 class="title topictitle2" id="ariaid-title2">Technical Support</h2><div class="body conbody"><p class="shortdesc">Contact details for the Blackline Safety Technical Support team.</p><p class="p">Need help? Our Technical Support team is available 24/7 to assist you.</p><p class="p"><span class="ph b">North America </span></p><p class="p">Toll Free: 1-877-869-7212 | <a class="xref j-external-link" href="mailto:support@blacklinesafety.com" target="_blank">mailto:support@blacklinesafety.com</a></p><p class="p"><span class="ph b">United Kingdom </span></p><p class="p">+44 1787222684 | <a class="xref j-external-link" href="mailto:eusupport@blacklinesafety.com" target="_blank">mailto:eusupport@blacklinesafety.com</a></p><p class="p"><span class="ph b">International</span></p><p class="p">+1-403-451-0327 | <a class="xref j-external-link" href="mailto:support@blacklinesafety.com" target="_blank">mailto:support@blacklinesafety.com</a></p></div></article></article></main></body>

notifications/news/improved-handling-of-unsupported-characters-in-blackline-live/improved-handling-of-unsupported-characters-in-blackline-live

Improved Handling of Unsupported Characters in Blackline Live

Learn about GPS Spoofing happening in the Arabian Gulf region, including how it is affecting device location in Blackline Live and what you can do to improve GPS accuracy.

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