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Managing Devices

Marking a Device as Under Repair

Devices marked as under repair cannot be assigned to team members, require return merchandise authorization (RMA), and should not be used in the field.

  1. From the Device details page, select MARK AS UNDER REPAIR.
    Mark As Under Repair button example
  2. To confirm your selection, select MARK AS UNDER REPAIR in the confirmation dialog box.
The Devices page displays the device status as under repair. If the device was assigned to a team member, it is automatically unassigned.
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Last updated: January 27, 2026