Managing Alerts
Use the tools in the Alert management page to investigate the alert, get in touch with emergency contacts, and provide valuable information to dispatch services if required.
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Description: Lists information about the device, the assigned user, and the alert, including any other alerts that occurred on the same device with the same user in the last 24 hours.
Select Acknowledge alert to investigate the alert.
Note: During a gamma event, the gamma icon displays in the description section. -
Resolution:Select Resolve alert to close an active alert once the device user’s safety is confirmed.
Prior to resolving the alert, select a reason from the dropdown list. Indicate whether there was a false or actual incident, and whether dispatch was sent out to the device user or not. If the alert occurred as part of testing before formal monitoring begins, it can be marked as Pre-alert.
Once resolved, the alert is cleared from the device and the device is no longer shown with an alert status in Blackline Live.
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Map:Shows the current location of the device in alert on a live map.
Select the device pin to open the map Info panel and see more information about the state of the device, such as its current gas readings, the street address it was last reported at, and whether it is running a pump or configuration mode.
Use the map to identify nearby workers who may be able to help or to provide directions to response or dispatch teams.
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Emergency response protocol:View the emergency response protocol, emergency response contacts, and notified contacts for the device. Use the procedure outlined in the protocol to respond to the alert.
The information provided is assigned to the device’s configuration profile. Make sure the information in alert profiles is kept up to date and that devices are assigned to the correct profiles. In addition, Blackline monitored device protocols must not be modified. For more information, contact Blackline Safety .
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AlertLink Messages:If AlertLink is enabled, view the list of devices that received AlertLink messages when the alert was activated.
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Messages:If the response protocol includes a step to contact the affected device via text message, send a message of up to 32 characters to the device user.
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Two-way voice call:If the response protocol includes a step to directly call the device (G7 or EXO devices), use the information noted to place a two-way voice call to the device using a phone.
If the alert on the device is unacknowledged before you call (for example, if it was initiated from an email or from the Maps page) you must acknowledge the alert before the call will connect.
The device user does not have to do anything to accept the voice call. The call only ends when the person on the phone hangs up.
Gas configurations:Lists the configured gas-sensor thresholds for the device. These measurements can be compared to the device’s current gas readings to determine if the device is currently in an environment with high-gas levels.
To view the configured gas sensor thresholds, select view settings.
Notes:
List of the chronological steps taken to resolve the alert.
It records when the event was triggered locally on the device, as well as when it was delivered to the portal. Any steps taken through Blackline Live (e.g., sending a message or placing a voice call) are recorded automatically.
Add manual notes, by entering information, then selecting Post Note.
Monitoring personnel should fill out the Notes section with as much detail as possible, since they are available in the Alert history page after the alert is resolved and can be used for investigations and retrospectives.
