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Alerts

Creating and Modifying Alert Profiles

Alerts are notifications that occur in the portal whenever a device is configured to trigger a notification. Alert profiles determine what the response will be to an alert. Modifications made to the Alert profiles will only affect the response to device alerts and will not affect device configurations.

  1. Select Menu > Alert Profiles. The Alert profiles page opens.
  2. To create a new profile, select Create Alert Profile.
  3. Alternatively, to edit an existing profile, select the blue View Alert Profile box associated with the profile name.
  4. The Alert Management Profile page opens.
  5. If this is a new profile, enter a profile name.
  6. As applicable, review or edit any of the following:

    • Emergency Response Protocol – Review the standard steps monitoring personnel will take in the case of an emergency.

      Note:

      Organizations monitored by Blackline's Safety Operations Center (SOC) will work with Blackline Safety SOC administrators to review and build a protocol. Emergency response protocols should not be modified without consultation with SOC administrators.

    • Emergency Response Contacts – Manage the emergency response contacts who should be contacted in case of an emergency.

      Note:

      Ensure that any team members listed as emergency contacts have up-to-date phone numbers in their team member profiles, and that the phone numbers are entered in a 10- or 14-digit format.

    • Notified Contacts – Manage who should be notified when an alert occurs. Notified contacts are not necessarily responsible for being an emergency contact.

    • Device Alerts – Manage what events on the device will result in an alert in Blackline Live.

    • Device Users – Add multiple device users to an alert profile so that they share the same emergency response protocol.

    • AlertLink – Manage whether G7c, G7x, and EXO devices in alert prompt Blackline Live to send AlertLink messages to nearby G7c and EXO devices within the same organization.

  7. If you made any changes, select Save, located at the bottom right side of the screen.
Blackline Live

Last updated: January 27, 2026