The Alert history page provides a snapshot of a device’s state when it went into alert. At the top of the page, you can see what type of alert occurred, who was assigned to the device, as well as important timestamps that indicate when the alert occurred, when it was acknowledged by monitoring personnel, and when it was resolved.

The map shows where the device was located when the alert occurred. You can open the Info panel by selecting the map pin to see the state of the device at that time. The Notes section of the Alert management page on the left side of the map lists the steps taken by monitoring personnel to manage and resolve the alert. If any two-way calls were made between the monitoring agent and the device in alert, you can download a recording of the call from a link in the notes.

When enabled, the AlertLink Messages section displays below the map to list devices that were notified at the time of the alert.