Relationships allow resources to be shared between two separate organizations for reasons that include monitoring, distribution setup, or rentals.

A relationship is a one-way connection between the two organizations, where one organization has access to the other organization’s groups. Relationships are based on the sharing of groups and always involve two parties: the client and the provider. Only clients can initiate a relationship and are responsible for defining the provider’s access. For example, monitoring service providers in a relationship with your organization can observe the safety statuses of your devices and resolve alerts as they occur. Another example would be resellers using relationships to help set up accounts and walk customers through the onboarding process.

As soon as a relationship is activated, the provider organization administrator can choose to share access to their own Account users as needed but can only assign the roles that the client has defined.

In the following example, a manager has access to Group 1 in their own organization, and through a relationship can also access Group 2 in a client organization.

For more information, see Managing Relationships.